SUPPORT

Being active in the broadcast market for over a decade we know what live broadcasting means. Our solutions are tested, tested, tested, and tested again. We invested a lot of time in reliability and efficiency of our software, and together with our hardware partners we can say with confidence that our products are stable and state-of-the-art.

The support center of VidiGo offers the following services:

TRAINING

We founded the VidiGo Academy to train our clients and their staff to get the most of our solutions. We offer different training sessions for our products including on-site training. Successful completion of the examination after the training will lead to awarding the Certificate of Proficiency in using the VidiGo products.

INSTALLATION

Our products are ready to use and come pre-installed and tested with all required hardware components and interfaces. On request, we can install the system at your location and assist with the integration of your IT and studio infrastructure.

HELPDESK

Our on- and offline helpdesk are available to give your staff and IT department all the necessary support to guarantee the efficient use of your product and the lowest possible maintenance costs.

ADVICE AND CONSULTANCY

For questions about the integration with your existing gallery or infrastructure or question about the best solution regarding redundancy in your operation we have qualified technical consultants that can advise you. We are happy to arrange on-site meetings to discuss the possibilities.

For more information about our Support Center please contact us at support@vidigo.tv